Our Agreements

Terms of Service

Terms of Service agreement is a binding legal agreement between the Crypto Merx OU (hereinafter “Company”, “Our”, “Us”, “We”) and any person or company which have registered (hereinafter “Customer”, “Customers”, “you”) on www.quamtor.com website and/or the exchange platform app.quamtor.com (hereinafter “Websites”).
This agreement made to ensure Quality and Safety of use on the Websites. Both Individual (private persons) and Business (corporate and institutions) Customers are subjected to this agreement.
By accessing and using the Websites, the Customer agrees to the following terms of use as they may be modified, changed, supplemented, or updated from time-to-time (hereinafter “Term”, “Terms”) as well as all applicable laws and regulations.
All Customers must read the following Terms carefully and accept them by Clicking the box in the Exchange page. If the you do not agree to any or all the Terms, you should not use the Websites or any information, links, or content contained on the Websites. Customer’s access to and/or use of the Websites constitutes the acceptance of agreement and to abide by each of the following Terms, including our Privacy Policy, Cookies Policy, AML/KYC Policy and AML/KYC Agreement and any or all other Policies available on our Websites. A Customer who is using our Websites on behalf of an organization, that organization must accept these Terms. The Terms may be modified, changed, supplemented, or updated by the Company in its sole discretion at any time without advance notice. We recommend all our Customers to visit this Websites regularly to be aware of any changes. A Customer continued use of this Websites confirms the acceptance of these terms as they are modified, changed, supplemented, or updated by the Company. A Customer who do not agree to such revised terms, must stop using this Websites and any information, links, or content contained on this Websites. Customers cannot breach any of the following Terms or our Acceptable Use Policy.
Please take the time to read these Terms carefully, the following Terms including your indemnification responsibilities, our limitation of liability and warranty disclaimers, and your agreement to arbitrate disputes. Should you have any questions please do not hesitate to contact us using our Help Center.
“Service” all services as described in Our Services section.
“Websites” www.quamtor.com (the website) and app.quamtor.com (the exchange platform).
“Customer” any person or company which have registered and account on the Websites.
“Business” legal entity who register an account on the Websites, thus becomes a Customer.
“Account” any account registered by Customer on the Websites using his Email and Password.
“Transaction” all transactions completed via the Services on our Websites.
“Cancellation Notification” customer request to cancel a Transaction.
“Notifications” company electronic communication with the Customers.
The Company may not make all its Services available to its Customers and may vary based on the Customer jurisdictions, that is not to relief nor excuse the Customer from any and all legal indemnification of his action should our Services are not compatible with the Customer jurisdictions laws and legislation.
If you are registering to use the Services on behalf of a Business, you herby confirm you are fully aware, agree and warrant that (i) you are authorized by the Business to act on its behalf; and (ii) the Business is incorporate and validly existing under the applicable laws of the jurisdiction of its incorporation.
Furthermore, the Customer hereby confirm, agree, and warrant that:
• The Customer is of legal age and capabilities to form and understand a binding legal contract.
• The Customer have not been banned or restricted previously from using our Services.
• The Customer is not located in, resident of, or have any relations to FATF blacklisted countries.
• The Customer is not located in, resident of, or have any financial relations to USA.
• The Customer is not using our Services if any applicable laws in your country prohibit you from doing so in accordance with these Terms.
The Company holds 2 virtual currencies (hereinafter “Crypto”, “Cryptocurrencies”) licenses by the FIU in Estonia,
FVR000903 – Financial services Providing services of exchanging a virtual currency against a fiat currency.
FRK000797 – Financial services Providing a virtual currency wallet service.
Even though the Company does obtain the license to provide Virtual Currencies Wallets, at the moment we do not support those and the sole activity of the Company is Exchanging Virtual Currencies against Fiat Currencies, Thus, The Company is not the custodian and as such have no liability in case of Customer inserting wrong wallet addresses since the Company did its part by sending the Cryptocurrencies to the address requested by the Customer. The purpose of the Websites is to provide the Customers with the Provision of Exchanging Cryptocurrencies against Fiat currencies by Buying and Selling one against the other.
By accepting the Terms of Services of our Websites, you hereby taking full responsibility for your actions while using our Services, and commit to not violate any law or Terms, including but not limited to, any money-laundering, fraud, Illegal gambling activities, dark-web activities, or any other illegal activities. All website Transactions monitored by KYT & AML third-party software and in case such use will be suspected on your Account, the Account will be blocked immediately, and we will report to the relevant authorities. By accepting these Terms of Services you are also commit not to attempt accessing any area of our Websites that you are not authorized to access. Develop any third-party applications that interact with our Services without our prior consent.
You agree and consent to receive electronically all communications, agreements, documents, receipts, notices, and disclosures (collectively, “Notifications”) that the Company provides in connection with your Account and/or use of the Services. You agree that the Company may provide these Notifications to you by posting them via the Services, by emailing them to you at the email address you provided, and/or by sending an SMS or text message to a mobile phone number that you have provided. Your carrier’s normal, messaging, data and other rates and fees may apply to any mobile Notifications. You should maintain copies of electronic Notifications by printing a paper copy or saving an electronic copy.
It is your responsibility to keep your email address and/or mobile phone number in your Account up to date, so we can communicate with you electronically. You understand and agree that if we sends you an electronic Notifications but you do not receive it because your email address or mobile phone number on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Notifications, the Company will be deemed to have provided the Notifications to you. You can update your email address, mobile phone number or street address at any time by logging into your Account on the Websites or by sending such information to support at [email protected].
All transactions completed on our Websites using the Services, purchase or sell of Cryptocurrencies or Fiat Currencies directly from the Company via the Services offer on the Websites, and any Transaction in which you send funds into your Account from your external account or send funds from your Account to your external account.
The following Terms and Conditions will apply:
Conditions and Restrictions
We may, at any time and in our sole discretion, refuse any transaction submitted via the Services, impose limits on the transaction amount permitted via the Services or impose any other conditions or restrictions upon your use of the Services without prior notice. For example, we may limit the number of transactions that you may perform via the Services or we may restrict Transactions from certain locations.
Accuracy of Information
You must provide any information required when creating an Account on our Websites or when prompted by any screen displayed within the Services. You represent and warrant that any information and content you provide to us directly or via third-party via the Services is accurate and complete.
It is your responsibility to determine what, if any, taxes apply to the Transactions you complete via the Services offer on our Websites, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that the Company is not responsible for determining whether taxes apply to your Transactions or for collecting, reporting, withholding or remitting any taxes arising from any Transactions.
Internet Risks
You acknowledge that there are risks associated with performing an Internet-based Transactions including, but not limited to, the failure of hardware, software, and Internet connections. You acknowledge that the Company shall not be responsible for any communication failures, disruptions, errors, distortions or delays you may experience when using the Services, howsoever caused.
No Returns or Refunds
All Transactions using the Services on the Websites are final. We do not accept any returns or provide refunds for your Transactions, except as otherwise provided in these Terms.


You may only request to cancel a Transaction initiated via the Services on the Websites if such Cancellation Notification request occurs before the Company execute the Transaction. Once your Transactions has been executed, you may not change or cancel your authorization for the Company to complete such transaction. The Company reserve the right to refuse any cancellation request associated with a Transaction once you have submitted the Transaction. While we may, at our sole discretion, reverse a Transaction under certain extraordinary conditions, a Customer does not have a right to a reversal of a Transaction. Cancellation Notification must be communicate to us using our Help Center.

Transactions Repatriation
We may reject your Transactions in some cases, for example: SEPA transfer under the minimum Transaction amount will be rejected and repatriate. You agree that you will indemnify and not hold the Company liable for all commissions or damages resulting from such rejected Transactions.
A Customer should not hold more than one Account under his name. should any additional account be opened by the Customer on the Website the Company may close it. The Customer may hold additional account only as a Business under ones Corporation or Institution.
When registering Account in our Websites you are committed to provide any requested information as per our AML/KYC policy and AML/KYC agreement. Additionally you take full responsibility for all activities that occur under your Account and accept all risks of any authorized or unauthorized access to your Account, to the maximum extent permitted by law. You also declare all information provided is accurate and truthful.
You may post, upload, input, provide, or submit personal data and information to us, including but not limited to, name, email address, IP address, Cryptocurrency address, text, code, or other information and materials, sign up for our mailing list, or create an account on our Websites (hereinafter collectively “User Content”), as a Customer you must ensure that the User Content provided at that or at any other time is true, accurate, current, and complete; and any User Content that is post, upload, input, provide, or submit to us or our Websites does not breach or infringe the intellectual property rights of any third-party.
Our Company does not own, control, or endorse any User Content transmitted, stored, or processed via the Company Websites or provided in any other way by the Customers; and the Company is not responsible or liable for any User Content. You agree to not hold the Company or any of its employees, directors, partners, third-party providers accountable nor liable in any way to the User Content. You are solely responsible and liable for all your User Content and use of any interactive features, links, information, or content on the Company Websites. The Customer represents and warrant that (i) you own all intellectual property rights (or have obtained all necessary permissions) to provide User Content and to grant licenses in these Terms; (ii) User Content does not violate any agreements or confidentiality obligations; and (iii) User Content does not violate, infringe, or misappropriate any intellectual property rights or other proprietary rights, including the right of publicity or privacy, of any person or entity.
You, the Customer solely responsible for maintaining the confidentiality of your User Content and any of your non-public information. Furthermore, you are completely responsible for any and all activities (if any) that occur under your account. You must notify us immediately of any unauthorized use of your User Content, account, or any other breach of security. We are not liable for any losses or damages that you may incur as a result of someone else using your User Content or account, either with or without your knowledge. However, you may be held liable for losses incurred by quamtor Parties or another party, due to someone else using your User Content or account. You may not use anyone else’s User Content or account at any time without permission from such person or entity.
By posting, uploading, inputting, providing, or submitting your User Content to us, you grant quamtor, its affiliates, and any necessary sub-licensees, a non-exclusive, worldwide, perpetual right and permission to use, reproduce, copy, edit, modify, translate, reformat, create derivative works from, distribute, transmit, publicly perform, and publicly display your User Content and sub-license such rights to others.
You must immediately update and inform us of any changes to your User Content by updating your personal data. Contact us at [email protected], for us to communicate with you effectively and provide accurate and current information. Although we have no obligation to screen, edit, or monitor User Content, we reserve the right and have absolute discretion to remove, screen, or edit User Content. Furthermore, if we have reason to believe that there is likely to be a breach of security, misuse of our Website, or any breach of your obligations under these terms or the Privacy Policy, we may suspend your use of this Website at any time and for any reason.
Any User Content submitted by you for our Websites may be accessed by us globally.
The Company may display third-party content, advertisements, links, promotions, logos, and other materials on our Websites (hereinafter “Third-Party Content”) for your convenience only. The Company does not approve, control, endorse, or sponsor any third-parties or Third-Party Content, and we make no representations or warranties of any kind regarding such Third-Party Content, including but not limited to the accuracy, validity, legality, copyright, compliance, or decency of such content. The Customer use of or interactions with any Third-Party Content and any third-party that provides Third-Party Content, are solely between the Customer and such third parties. The Company cannot be responsible or liable in any manner for such use or interactions. The Company is not responsible for any of the content on third-party sites linked to or from our Websites, nor can it be assumed that we have reviewed or approved such sites or their content, nor do we warrant that the links to these sites or current or work.
We may collectively gather information and statistics about all Visitors and Customers of our Websites, which may include information supplied by you. This information helps us to design and arrange our Web pages in a user-friendly manner and to continuously improve our Websites to meet the needs of our Customers. We may share this kind of aggregated data with selected third-parties to assist with these purposes. Personal data is processed by us in accordance with our Privacy Policy.
All copyright and intellectual property rights in all content presented on our Websites or provided in Notification or any other form in regard with our Services, including, but not limited to, Quamtor logo and all designs, text, graphics, pictures, information, data, software, other files and the selection and arrangement thereof are the property of The Company or our licensors or suppliers, and are protected by international copyright laws and other intellectual property rights laws. Unless we provide a written consent, all of the mentioned above are protected by all applicable copyright laws.
Engaging in Cryptocurrencies exchange does carry some risk, especially if you are not familiar with the Cryptocurrencies industry. For example, loss of your Cryptocurrencies may occur when should you insert wrong Wallet address when purchasing Cryptocurrencies on our Websites, please do not use our Websites if you do not understand the risks involved.
Please see our Privacy Policy. should you have any questions please contact us using our Help Center.
Please see our Cookies Policy. should you have any questions please contact us using our Help Center.
All Customers of the Websites go thru PEP Screening, AML, KYC Verification process made by a reputable third-party software which we have form an agreement with.
All Transactions on the Blockchain are monitored by reputable KYT (Know Your Transactions) third-party software, this software will check the origin of the Cryptocurrencies and Wallets in performing any Transaction on the Websites. in case of any alerts by the software we will inform the relevant authorities. We may also check Customers wallet to ensure its origin are not of any suspicious activity. Should you have any inquiries about our company or any of our third-parties, please do not hesitate to contact our using our Help Center
All Customers of the Websites are treated in the same manner, therefore the AML (Anti-Money Laundering) requirements are the same. difference in requirements may vary in accordance with Account Levels as described in our AML/KYC Policy and AML/KYC Agreement. The Company may, based on its sole discretion, request additional information from Customers. Customers who successfully pass the KYC which is associated with the relevant Account Level will obtain all benefits foreseen for this account Level. The Websites will try to perform KYC procedures as soon as possible, however in separate circumstances it may take several days. Corporate and Institutional Customers by default have Account Level 3, they also may be subjected for enhanced KYC measures on a case-by-case basis depending on Country of incorporation, Business activity, etc.
The Company requests of any additional documents and/or information should be provided by the Customer. Filling of respective KYC questionnaire may also be an obligatory requirement under Websites sole decision. The Customer agrees with such requirements of the Websites and agrees to follow them. In case of the evidence of suspicious transactions in the Customer account, cash replenishment from untrusted sources and / or any actions with attributes of fraud (including any refunds or cancellation of payments), the Company reserves the right to conduct an internal investigation, to block or close the Customer’s Account, cancel any payment or exchanging order and suspend operations on the Customer’s account until the end of the official investigation. When making the decision the Company is guided by the provisions of the applicable law, FATF recommendations or by common practice, based on its sole discretion.
The Company does not provide Services to the persons who are residents of jurisdictions that are identified by the FATF as high risk and non-cooperative jurisdictions having strategic AML/CFT deficiencies, namely North Korea and Iran.
For more information please see our full AML/KYC Policy and AML/KYC Agreement.
Except if otherwise required by law, or the regulation under which we operate, in no other event the Company, our Directors, Employees, Partners, Third-party providers, be liable to any or all damages, including but not limited to, loss of Cryptocurrencies, suspension of funds on Customer account in our Websites or any other external accounts, mistakes in data, loss of data, loss of information, errors, unauthorized access to our records, interruptions, loss of files, defects, viruses. occurring directly, indirectly, or otherwise arising as a result of using our Services or inability of using our Services on our Websites, to the maximum extent allowed by laws of the applicable jurisdiction. You agree to indemnify and not hold the Company, our Directors, Employees, Partners, Third-party providers accountable for any claim, demand, action, damage, loss, cost or expense, including but not limited to, attorneys’ fees, arising out or relating to the use of our Services and the Websites.
The Company at its sole discretion and without liability to you, may terminate or suspend your Account on the Websites, with or without prior Notification and at any time.
A Customer who wish to close the Account, must submit an electronic Notification using our Help Center. Accounts with pending documents or active investigations cannot be closed by Customer request until the Company, or any third-party legal authority will complete its investigation.
Force Majeure is the event where circumstance are beyond our control, including but not limited to, electricity blackouts, natural disasters, cyber-attacks, war, strike, riot, crime, epidemic or any other event that is beyond the Company reasonable abilities to control (hereinafter “Force Majeure”) the Company may experience delays or failure to deliver the Services. In such case you agree to not hold the Company accountable for any delays in Services, loss of Transactions, loss of funds or loss of Cryptocurrencies.