Our Policies

Privacy Policy

By using our Services, any person or company which have registered on our website (hereinafter “Customer”, “Customers”) signify acceptance to the terms of the Privacy Policy. Where we require the customer’s approval to process personal information, we will request for consent to the collection, use, and disclosure of customers personal information as described further below. We may provide additional disclosures or information regarding the data collection, use and sharing practices of specific Services. These notices may supplement or clarify our privacy practices or may provide the customers with additional choices about how we are processing customers data.

Customers who do not agree with, or do not comfortable with any aspect of this Privacy Policy, should discontinue access or use of our Services immediately.
We reserve the right to change or modify this Privacy Policy at any time and when required by law, we will inform our customers of changes to this Privacy Policy. If we make any material changes, we will send Notifications to our Customers by email (see Notifications as described in our “Terms of Service”) or by means of a notice on our Services prior to the change becoming effective.
We collect personal information to provide customers with our Services. When we require certain personal information from users it is because we are required by law to collect this information or it is relevant for specified purposes. Any information customers provide to us that is not required is voluntary. Customers are free to choose whether to provide us with the types of personal information requested, but we may not be able to serve customers should one not share certain information with us.
For example, we collect personal information which is required under the law to open an account, add a payment method, or execute a transaction. We also collect personal information when customers use or request information about our Services, subscribe to marketing c

We reserve the right to change or modify this Privacy Policy at any time and when required by law, we will inform our customers of changes to this Privacy Policy. If we make any material changes, we will send Notifications to our Customers by email (see Notifications as described in our “Terms of Service”) or by means of a notice on our Services prior to the change becoming effective.

ommunications, request support or complete surveys. We may also collect personal information from customers offline, such as when a customer attend one of our events, or when contact customer support. We may use this information in combination with other information we collect about customers as set forth in this Policy.
We may collect the following types of information:
Personal Identification Information: Full name, date of birth, age, nationality, gender, signature, utility bills, photographs, phone number, home address, and/or email.
Formal Identification Information: Tax ID number, passport number, driver’s license details, national identity card details, photograph identification cards, and/or visa information.
Financial Information: Bank account information, payment card primary account number (PAN), transaction history, trading data, and/or tax identification.
Transaction Information: Information about the transactions made using our Services, such as the name of the recipient, customer’s name, the amount, and/or timestamp.
Employment Information: Office location, job title, and/or description of role.
Usage Data: Survey responses, information provided to our support team, public social networking posts, authentication data, security questions, user ID, click-stream data and other data collected via cookies and similar technologies.
Our main purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customised experience. In general, we use personal information to create, develop, operate, deliver, and improve our Services, content and advertising, and for loss prevention and anti-fraud purposes. We may use this information in the following ways:
To maintain legal and regulatory compliance
Some of our core Services are subject to laws and regulations requiring us to collect and use our customers personal identification information, formal identification information, financial information, transaction information, employment information, online identifiers, and/or usage data in certain ways. For example, Quamtor must identify and verify customers using our Services in order to comply with anti-money laundering and terrorist financing laws across jurisdictions. In addition, we use third-parties to verify customers identity by comparing the personal information they have provided against third-party databases and public records. The consequences of not processing customers personal information for such purposes is the termination of account as we cannot perform the Services in accordance with legal and regulatory requirements.
To enforce our terms in our user agreement and other agreements
Quamtor handles very sensitive information, such as our customers identification and financial data, therefore it is very important for us and our customers that we are actively monitoring, investigating, preventing and mitigating any potentially prohibited or illegal activities, enforcing our agreements with third-parties, and/or violations of our posted user agreement or agreement for other Services. In addition, we may need to collect fees based on the customer use of our Services. We collect information about our customers account usage and closely monitor all interactions with our Services. We may use any of our customers personal information collected on our Services for these purposes. The consequences of not processing a customer personal information for such purposes is the termination of the customer account as we cannot perform our Services in accordance with our terms.
To provide Quamtor Services
We process our customers personal information in order to provide the Services. For example, when you want to exchange Digital Currency, we require certain information such as the customer identification, contact information, and payment information. We cannot provide customer with Services without such information.
To provide Service communications
We send administrative or account-related information to our customers to keep them updated about our Services, inform customers of relevant security issues or updates, or provide other transaction-related information. Without such communications, customers may not be aware of important developments relating to their account that may affect how one can use our Services.
To provide customer service
We process our customers personal information when a customer contacts us to resolve any questions, disputes, collect fees, or to troubleshoot problems. We may process customers information in response to another customer’s request, as relevant. Without processing customer’s personal information for such purposes, we cannot respond to their requests and ensure the uninterrupted use of the Services.
To ensure quality control
We process our customers personal information for quality control and staff training to make sure we continue to provide customers with accurate information. If we do not process personal information for quality control purposes, a customer may experience issues on the Services such as inaccurate transaction records or other interruptions. Our basis for such processing is based on the necessity of performing our contractual obligations with our customers.
To ensure network and information security
We process our customers personal information in order to enhance security, monitor and verify identity or service access, combat spam or other malware or security risks and to comply with applicable security laws and regulations. The threat landscape on the internet is constantly evolving, which makes it more important than ever that we have accurate and up-to-date information about customers use of our Services. Without processing our customers personal information, we may not be able to ensure the security of our Services.
To facilitate corporate acquisitions, mergers, or transactions
We may process any information regarding our customers account and use of our Services as is necessary in the context of corporate acquisitions, mergers, or other corporate transactions. Customers have the option of closing their account if they do not wish to have your personal information processed for such purposes.
We will not use our customers personal information for purposes other than those purposes we have disclosed to them, without their permission. From time to time we may request our customers permission to allow us sharing their personal information with third-parties. Our customers may opt out of having their personal information shared with third-parties, or allowing us to use their personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained their authorization. If a customer chooses so to limit the use of one’s personal information, certain features or Quamtor.com Services may not be available to the customer.
To exercise all relevant rights, queries, or complaints to any data protection matter between the customers and us, we encourage our customers to contact Data Protection Officer at first instance.
Should a customer have any questions or concerns regarding this Privacy Policy or have any complaint, one should first contact us at either by visiting our Help Center page or email us to [email protected].